West Elm Review

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West Elm Review: West Elm Pros & Cons

West Elm (westelm.com) is an extremely popular furniture brand which competes against other furniture brands like Wayfair, Pottery Barn, IKEA, BigLots and Birch Lane. Based on our in-depth West Elm review, when compared to its competitors, West Elm ranks as one of the top-performing brands in its category, with an overall ranking of #4 out of 550 total brands. Read the full Westelm.com review below for more details.

  • Customization options: Is each brand customizable? Can different parts of each brand be customized?
  • Fabric swatches: Does each brand have swatches of their fabrics available? Can I see a sample of each brand's fabrics before buying?
  • Scheduled deliveries: Can I schedule my each brand order to be shipped on a certain day? Can I have my each brand order delivered at a future date?
  • Subscription service: Does each brand offer a subscription service? Does each brand offer a subscription service?
  • Swaps allowed: Am I allowed to swap out pieces from each brand that I don't like? Can I change out pieces of furniture that I rent from each brand?
  • Full room rentals: Can I rent a full room from each brand? Am I able to rent an entire room of furniture from each brand?
  • Fast shipping: How quickly will each brand's furniture ship? How many days will it take to get furniture from each brand?
  • Good furniture condition: How good is the condition of each brand's furniture? How new will each brand's furniture look?
  • Flexible rental ranges: How good is the rental period flexibility from each brand? How flexible are each brand's rental periods?
  • Easy assembly: How easy is it to assemble each brand's furniture? How beginner friendly is assembling each brand's furniture?
  • Warranty: How long does each brand's warranty last? Does each brand have a longer warranty?
  • Products made in USA: Are each brand products made in the USA? Does each brand manufacture their products in the United States?
  • Eco-friendliness: Is each brand eco-friendly? Does each brand use all natural and sustainable materials?
  • Wash & care instructions: Does each brand offer wash & care instructions on their website? Does each brand provide a wash & care guide for its products?
  • Showrooms: Does each brand have physical showrooms? Are there each brand showrooms that I'm able to visit?
  • Furniture assembly: Does each brand offer white-glove furniture assembly? Can I get each brand's furniture professionally assembled for me?
  • Stain-resistant fabrics: Are each brand's fabrics stain-resistant? Does each brand use stain-resistant and kid-friendly materials?
  • Pet friendly fabrics: Are each brand's fabrics pet-friendly? Does each brand offer pet-friendly fabric options?
  • Built-in charging ports: Does each brand's furniture have built-in USB and charging ports? Does each brand offer built-in charging ports in their furniture?
  • Rent-to-own options: If I really like my each brand items, can I buy them out after I rent them? Does each brand let me purchase my items to keep after renting them?
  • Rent-to-own furniture: Can you buy out each brand's furniture at the end of your lease term? Can I keep each brand's furniture once my subscription ends?
  • Fabric options: How good are each brand's fabric options? How good are the available fabrics from each brand?
  • Customer service: How good is each brand's customer service? How does each brand's customer service rate against its competitors?
  • Price point: How expensive is each brand? How much does each brand cost vs. competitors?
  • Free shipping: Does each brand offer free shipping? Does each brand offer site-wide free shipping?
  • Free returns & exchanges: Does each brand offer free returns? What's their exchange policy? Does each brand offer free returns & exchanges?
  • International shipping: Does each brand ship internationally? each brand international shipping?
  • Curbside pickup: Does each brand have curbside pickup? Does each brand have in-store pickup?
  • Ship to store: Does each brand does ship to store? Can I ship items to each brand to pick up in-store?
  • PayPal: Does each brand accept PayPal? each brand PayPal support?
  • Debit & prepaid cards: each brand debit card support? Does each brand take debit cards?
  • Google Pay: Does each brand accept Google Pay? Does each brand accept Google Pay?
  • Apple Pay: Does each brand accept Apple Pay? Does each brand accept Apple Pay?
  • Amazon Pay: Does each brand accept Amazon Pay? Does each brand take Amazon Pay?
  • Bitcoin: Does each brand accept Bitcoin? Does each brand take Bitcoin for payment?
  • Shop Pay: Does each brand accept Shop Pay? Does each brand take Shop Pay?
  • Alipay: Does each brand accept Alipay? Does each brand take Alipay?
  • Official coupons page: Does each brand have an official coupons page? Does each brand maintain its own coupon page?
  • AARP discounts: Does each brand offer discounts to AARP members? Does each brand have an AARP discount policy?
  • Military discounts: Does each brand offer a military discount? each brand military discount?
  • Student discounts: Does each brand have a student discount? Does each brand have a student discount?
  • Price matching: Does each brand price match? each brand price matching?
  • Birthday discounts: each brand birthday discount? Does each brand give birthday discounts?
  • Senior discounts: each brand senior discount? Does each brand have a senior discount policy?
  • Teacher discounts: Does each brand give discounts to teachers and educators? Does each brand give discounts to teachers and educators?
  • Outlet stores: Does each brand have an outlet store? Are there each brand outlet stores?
  • Competitor coupons: Does each brand accept competitors' coupons? Does each brand take competitor coupons?
  • Front-line worker discounts: Does each brand offer discounts to front-line workers? Does each brand offer discounts to essential workers?
  • Coupon stacking: Does each brand support coupon stacking? each brand coupon stacking?
  • Bulk discounts: Does each brand offer bulk discounts? Can I buy in bulk at each brand?
  • Sales events: Does each brand ever have sales or promotional events? How often does each brand have sales events?
  • Black Friday Ads Page: Does each brand have a Black Friday Ads page? Does each brand have a Black Friday Ads page?
  • Cyber Monday sales: Does each brand have a Cyber Monday ad this year? Does each brand have a Cyber Monday ad this year?
  • Gift cards: Does each brand offer gift cards? Does each brand accept gift cards or e-gift cards?
  • Money-back guarantee: Does each brand have a money-back guarantee? Can I get my money back if I'm not satisfied with my each brand purchase?
  • Loyalty programs: each brand loyalty or rewards program? Does each brand offer a loyalty or rewards program?
  • White-glove delivery: Does each brand offer white-glove delivery and assembly? Does each brand offer in-home delivery services?
  • In-stock availability: Are each brand products in-stock and ready for immediate shipment? Does each brand need time to build orders before shipping, or does they have in-stock products ready?
  • Live chat: Does each brand offer live chat support? each brand's live chat support?
  • Contact information: How does I contact each brand? How to contact each brand?
  • Social media pages: each brand social media pages? List of each brand's social media pages?
  • Affirm financing: Does each brand accept Affirm financing? each brand Affirm financing support?
  • Afterpay financing: Does each brand accept Afterpay financing? Does each brand take Afterpay financing?
  • Sezzle financing: Does each brand accept Sezzle financing? Does each brand support Sezzle financing?
  • Klarna financing: Does each brand accept Klarna financing? Does each brand take Klarna for financing?
  • QuadPay financing: Does each brand accept QuadPay financing? Does each brand take QuadPay?
  • Bread financing: Does each brand accept Bread financing? Does each brand offer Bread as a financing option?
  • Splitit financing: Does each brand accept Splitit financing? each brand Splitit financing support?
  • Layaway programs: Does each brand offer layaway programs? What is each brand's layaway policy?
  • GreenSky: Does each brand accept GreenSky financing? each brand GreenSky financing support?
  • Snap Finance: Does each brand accept Snap Finance? each brand Snap Finance support?
  • Website security & privacy: Is each brand a secure website? Does they respect users' privacy? Does each brand have a valid privacy policy? Is their website secure?
  • Influencer marketing: Does each brand have an influencer marketing program? Does each brand use influencer marketing?
  • Affiliate marketing: each brand affiliate program? Does each brand offer an affiliate program?
  • Environmentally conscious: Is each brand an environmentally conscious brand? each brand eco-friendly?
  • Diversity commitment: Is each brand committed to racial equity? Has each brand taken concrete steps towards fighting racial injustice?
  • Nurse discounts: each brand nurse discounts? Does each brand have any discounts for nurses?
  • Government worker discounts: each brand government worker discount? Does each brand offer any discounts for government workers?
  • Ethical practices: Is each brand considered an ethical brand? Does each brand use ethical practices?

West Elm's strengths are:

  • Good furniture condition details
  • Good fabric options details
  • Offers personalized products details
  • Offers fabric swatch availability details
  • Offers scheduled delivery support details
  • View 29 more strengths

Knoji has 72 West Elm reviews and ratings as of November 27, 2020. Knoji editors and the Knoji shopper community have reviewed West Elm and compared it against 0 top brands, reviewing West Elm based on product and store features such as personalized products, fabric swatch availability and scheduled delivery support. Knoji reviews and ranks Westelm.com and other furniture brands based on how many features each offers and based on a 5-star rating scale. Based on these factors and 72 West Elm reviews, West Elm earns an overall score of 4.8 out of 5.0 points. West Elm offers 8 total features such as customization options, fabric swatches and scheduled deliveries. West Elm's's review score is also bolstered by the fact that it is a very popular brand with high brand recognition among consumers.

West Elm currently has 5 active discount codes. You can view all West Elm's coupon codes here

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GOTIME
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EXTRA35
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SCORE
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EXTRA20
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CCLEESA100

West Elm Customer Reviews (1)

West Elm FAQ

Pricing & Discount Policies

Does West Elm have an official coupons page?

Does West Elm have an AARP discount policy?

Does West Elm offer a military discount?

Does West Elm have a student discount?

West Elm price matching?

Does West Elm give birthday discounts?

Does West Elm have a senior discount policy?

Does West Elm give discounts to teachers and educators?

Does West Elm take competitor coupons?

Does West Elm support coupon stacking?

Can I buy in bulk at West Elm?

How often does West Elm have sales events?

Does West Elm have a Black Friday Ads page?

Does West Elm have a Cyber Monday ad this year?

Shipping & Returns Policies

Does West Elm offer site-wide free shipping?

Does West Elm offer free returns? What's their exchange policy?

West Elm international shipping?

Does West Elm have in-store pickup?

Does West Elm do ship to store?

Payment Options

Does West Elm accept PayPal?

Does West Elm take debit cards?

West Elm Google Pay?

Does West Elm accept Apple Pay?

Can I use Amazon Pay at West Elm?

Does West Elm take Bitcoin for payment?

Does West Elm take Shop Pay?

Does West Elm accept Alipay?

Financing Options

West Elm Affirm financing support?

Does West Elm take Afterpay financing?

Does West Elm accept Sezzle financing?

Does West Elm take Klarna for financing?

Does West Elm take QuadPay?

Does West Elm offer Bread as a financing option?

Does West Elm accept Splitit financing?

What is West Elm's layaway policy?

Does West Elm accept GreenSky financing?

West Elm Snap Finance support?

Customer Service Features

Does West Elm offer gift cards?

Does West Elm have a money-back guarantee?

Does West Elm offer a loyalty or rewards program?

Does West Elm offer in-home delivery services?

Are West Elm products in-stock and ready for immediate shipment?

West Elm's live chat support?

How to contact West Elm?

West Elm social media pages?

Website Features

Does West Elm have a valid privacy policy? Is their website secure?

Product & Service Features

Can different parts of West Elm be customized?

Can I see a sample of West Elm's fabrics before buying?

Can I schedule my West Elm order to be shipped on a certain day?

Does West Elm offer a subscription service?

Can I change out pieces of furniture that I rent from West Elm?

Can I rent a full room from West Elm?

How quickly will West Elm's furniture ship?

How new will West Elm's furniture look?

How flexible are West Elm's rental periods?

How beginner friendly is assembling West Elm's furniture?

Does West Elm have a longer warranty?

Are West Elm products made in the USA?

Does West Elm use all natural and sustainable materials?

Does West Elm offer wash & care instructions on their website?

Are there West Elm showrooms that I'm able to visit?

Can I get West Elm's furniture professionally assembled for me?

Does West Elm use stain-resistant and kid-friendly materials?

Does West Elm offer pet-friendly fabric options?

Does West Elm's furniture have built-in USB and charging ports?

Does West Elm let me purchase my items to keep after renting them?

Can I keep West Elm's furniture once my subscription ends?

How good are the available fabrics from westelm.com?

How does West Elm's customer service rate against its competitors?

How expensive is West Elm?

Marketing Programs

West Elm affiliate program?

Other Features

Is West Elm considered an ethical brand?

westelm.com
Rated 4.8 - 72 reviews
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About West Elm

West Elm is a large company operating the e-commerce site westelm.com. West Elm sells its products and services in the furniture industry. West Elm is a less active brand when it comes to discounting and offering coupons. West Elm has good ratings among shoppers on Knoji, with 72 ratings and an average rating of 3.7 stars. West Elm scores very well compared to other brands in the furniture industry, providing 32 e-commerce features to better serve its customers.

West Elm's Review Scorecard

Shipping & Returns Policies
Free Shipping:
Yes
Our review: West Elm offers free shipping on all qualifying orders. Get free delivery on your order from West Elm, program exclusions apply. See details on their free shipping policy page. West Elm free shipping review
Free Returns & Exchanges:
No
Our review: It appears that West Elm may not offer free returns & exchanges currently. West Elm free returns & exchanges review
International Shipping:
Yes
Our review: West Elm offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Westelm.com international shipping review
Curbside Pickup:
Yes
Our review: West Elm offers curbside pickup for qualifying orders and customers, according to their curbside pickup policies. See policies and program details on their in-store pickup page. West Elm curbside pickup review
Ship to Store:
Yes
Our review: West Elm offers ship to store for qualifying orders and customers, according to their ship to store policies. See policies and program details on their ship to store options page. West Elm ship to store review
Payment Options
PayPal:
Yes
Our review: West Elm accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. West Elm PayPal review
Debit & Prepaid Cards:
Yes
Our review: West Elm accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. West Elm debit & prepaid card support review
Google Pay:
No
Our review: It appears that West Elm may not accept Google Pay currently. Westelm.com Google Pay review
Apple Pay:
No
Our review: It appears that West Elm may not accept Apple Pay currently. Westelm.com Apple Pay support review
Amazon Pay:
No
Our review: It appears that West Elm may not accept Amazon Pay currently. Westelm.com Amazon Pay support review
Bitcoin:
No
Our review: It appears that West Elm may not accept Bitcoin currently. West Elm Bitcoin support review
Shop Pay:
Our review: Our team is still researching West Elm's Shop Pay support. Check back soon for update. Westelm.com Shop Pay review
Alipay:
Our review: Our team is still researching West Elm's Alipay support. Check back soon for update. Westelm.com Alipay review
Pricing & Discount Policies
Official Coupons Page:
Yes
Our review: West Elm offers their own coupons and promotions page on their website. Check the official West Elm coupons page for the latest offers directly from West Elm Westelm.com official coupons page review
AARP Discounts:
No
Our review: It appears that West Elm may not offer AARP discounts currently. West Elm AARP discounts review
Military Discounts:
No
Our review: It appears that West Elm may not offer military discounts currently. West Elm veteran's discount policies review
Student Discounts:
No
Our review: It appears that West Elm may not offer student discounts currently. West Elm student discount policies review
Price Matching:
No
Our review: It appears that West Elm may not offer price matching currently. West Elm price matching review
Birthday Discounts:
No
Our review: It appears that West Elm may not offer birthday discounts currently. West Elm birthday discount policies review
Senior Discounts:
No
Our review: It appears that West Elm may not offer senior discounts currently. Westelm.com senior discounts review
Teacher Discounts:
Yes
Our review: West Elm offers special pricing and coupons for teachers and educators. Get freebies, special coupons, and save up to 30% on purchases for teachers at westelm.com. See program details on their educator discounts page. West Elm teacher discount policies review
Competitor Coupons:
No
Our review: It appears that West Elm may not accept competitor coupons currently. West Elm competitor coupon policies review
Coupon Stacking:
No
Our review: It appears that West Elm may not allow coupon stacking currently. Westelm.com coupon stacking review
Bulk Discounts:
No
Our review: It appears that West Elm may not offer bulk discounts currently. West Elm bulk discounts review
Sales Events:
Yes
Our review: West Elm runs a clearance and promotions page on their website. Check the official West Elm sales page for the latest discounted prices and sales directly from West Elm West Elm sales and promotions review
Black Friday Ads Page:
Yes
Our review: West Elm offers Black Friday Ads Page for qualifying orders and customers, according to their Black Friday Ads Page policies. See policies and program details on their Black Friday Ads Page page. Westelm.com Black Friday Ads Page review
Cyber Monday Sales:
Yes
Our review: West Elm offers Cyber Monday sales for qualifying orders and customers, according to their Cyber Monday sales policies. See policies and program details on their Cyber Monday page page. West Elm Cyber Monday sales review
Customer Service Features
Gift Cards:
Yes
Our review: West Elm offers gift cards and discounted gift cards during special promotional events. Find gift cards for West Elm. with their gift card program. See policies and program details on their gift cards page. West Elm gift card support review
Money-back Guarantee:
Yes
Our review: West Elm offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Westelm.com money-back guarantee policy review
Loyalty Programs:
Yes
Our review: West Elm offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Westelm.com loyalty programs review
White-glove Delivery:
Yes
Our review: West Elm offers white-glove delivery for qualifying orders and customers, according to their white-glove delivery policies. See policies and program details on their white-glove delivery page. Westelm.com white-glove delivery review
In-stock Availability:
Yes
Our review: West Elm offers in-stock availability for qualifying orders and customers, according to their in-stock availability policies. See policies and program details on their in-stock availability page. West Elm in-stock availability review
Live Chat:
Our review: Our team is still researching West Elm's live chat support. Check back soon for update. Westelm.com live chat review
Contact Information:
Yes
Our review: West Elm offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Westelm.com contact information availability review
Social Media Pages:
Yes
Our review: West Elm offers social media pages for qualifying orders and customers, according to their social media pages policies. See policies and program details on their social media presence page. West Elm social media presence review
Financing Options
Affirm Financing:
No
Our review: It appears that West Elm may not accept Affirm financing currently. West Elm Affirm financing review
Afterpay Financing:
No
Our review: It appears that West Elm may not accept Afterpay financing currently. West Elm Afterpay financing review
Sezzle Financing:
No
Our review: It appears that West Elm may not accept Sezzle financing currently. West Elm Sezzle financing review
Klarna Financing:
No
Our review: It appears that West Elm may not accept Klarna financing currently. West Elm Klarna financing review
QuadPay Financing:
No
Our review: It appears that West Elm may not accept QuadPay financing currently. West Elm QuadPay financing support review
Bread Financing:
No
Our review: It appears that West Elm may not accept Bread financing currently. West Elm Bread financing review
Splitit Financing:
No
Our review: It appears that West Elm may not accept Splitit financing currently. West Elm Splitit financing review
Layaway Programs:
No
Our review: It appears that West Elm may not offer layaway programs currently. West Elm in-store layaway review
GreenSky:
Our review: Our team is still researching West Elm's GreenSky financing support. Check back soon for update. Westelm.com GreenSky review
Snap Finance:
Our review: Our team is still researching West Elm's Snap Finance support. Check back soon for update. Westelm.com Snap Finance review
Website Features
Website Security & Privacy:
Yes
Our review: West Elm offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. West Elm website security & privacy review
Marketing Programs
Affiliate Marketing:
Yes
Our review: West Elm does affiliate marketing for qualifying orders and customers, according to their affiliate marketing policies. See policies and program details on their affiliate marketing programs page. West Elm affiliate marketing programs review
View all features

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