How does West Elm's customer service rate against its competitors?
How polite and courteous were your interactions with employees at West Elm? How quickly and efficient were employees at West Elm able to help? How reliable and consistent is the customer service at West Elm? How long did you wait to speak to a customer service representative at West Elm?
Customer support rating: 2.0 - 1 ratings
Mar 5, 2020
Per online reviews as well based on researching West Elm's website, West Elm performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.
Based on one review posted on vox.com, it appears that West Elm received poor ratings for customer support. See the full review here. Specifically, this reviewer pointed out the following:
The West Elm customer service is extremely disorganized: I believe they have major communication problems within the company.
The online review website cnbc.com, gave West Elm slightly below average ratings when it comes to customer support versus other furniture retailer brands. See the full review on cnbc.com's site. Here's a brief quote from this review:
I was just really disappointed in their level of customer service and their inaction in caring about the quality of the work they put together and the inability to follow through.
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